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Browse our collections and find your perfect floor.
Browse our collections and find your perfect floor.
Delivery & Returns
At Homes & Floors, everything starts with you. Our goal is to make delivery and returns as clear and straightforward as possible, so you can enjoy your new floor with complete peace of mind.
We aim to offer service that feels not just reliable, but genuinely memorable. Ordering with us is simple.
Browse our collections, order samples if needed, and select the floor that fits your space and lifestyle.
Select the delivery option that suits you at checkout. If you have a preferred date, let us know and we’ll do our best to accommodate it.
We’ll confirm your order, share delivery details, and provide tracking from our partners wherever available.
Delivery is free across most of the UK, with a small charge for certain postcodes in Scotland and Northern Ireland.
| Delivery option | Region | Price |
|---|---|---|
| Standard flooring delivery | England & Wales | Free |
| Samples & small accessories (1–3 working days) | England & Wales | Free |
| Express stair runners (1–2 working days, subject to availability) | England & Wales | £25 |
| Express flooring delivery (1–2 working days, subject to availability) | England & Wales | £49 |
| Standard flooring delivery | Scotland | £75 – £90 |
| Samples & stair runners | Scotland | Free |
| Accessories | Scotland | £9 |
To ensure a smooth delivery, ask yourself:
Could a fire-engine-sized vehicle safely access your road or driveway?
If access is difficult and we are not informed, your order may not be delivered and a redelivery fee may apply.
Is your address new-build, hard to spot, or tricky on sat-nav? Add clear delivery instructions in the comment box at checkout – landmarks, gate codes or anything that helps the driver find you quickly and safely.
For delivery issues, email: [email protected]
Not ready to install your floor just yet? We can store your order safely in our warehouse for up to three months free of charge, then arrange delivery when you’re ready.
We want you to be completely happy with your flooring. If something isn’t right, our returns process is straightforward.
You can return eligible items within 30 days of delivery.
To be accepted for a refund, goods must be:
You are responsible for the goods until they reach us, so please pack them carefully and use a reputable carrier with insurance and tracking. If the goods arrive damaged, we may not be able to issue a refund.
All returns must be arranged and paid for by you unless we have supplied incorrect or faulty items.
To ensure your return can be processed quickly:
Without a completed return form, your items may not be identifiable and your refund may be delayed or not processed.
Quick guidance around returns, delivery timing, access, tracking and what to do after your order arrives.
Contact us with your order number, photos and a short description. We’ll review the situation and advise whether it’s a delivery issue, installation concern or potential warranty claim.
If your order hasn’t left the warehouse, we can usually cancel it in full. If it has already been dispatched, our standard returns process and any return transport costs will apply.
For approved returns in perfect, unopened condition, we refund the product cost. Any original express delivery charges and your return shipping costs are non-refundable.
You’ll receive a confirmation email once your order is booked with our delivery partner. In many cases, they will also contact you directly with a time window.
Where our courier provides tracking, we’ll share those details so you can follow your delivery on the day.
Next-day or 1–2 working day delivery is available on selected products (such as stair runners and some stock ranges), subject to postcode and availability. Contact us if you need urgent delivery.
We deliver across most of the UK, including England, Wales, Scotland and Northern Ireland. Some remote areas may carry a surcharge or slightly longer lead times.
If your order hasn’t been dispatched, we’ll do our best to rearrange the delivery date. Please contact us as early as possible.
If your plans change completely, we may be able to hold your order in our warehouse or cancel it before dispatch. Once shipped, our standard returns policy will apply.
Flooring is usually delivered kerbside using a large van or lorry. Drivers are not always able to carry goods inside your property, so please ensure help is available if needed.
Deliveries are made to the nearest safe access point at street level. For apartments or restricted access locations, please mention this at checkout.
Where possible, we ship everything together. Occasionally, accessories, stair runners or samples may arrive separately depending on supplier and courier.
If no one is available to receive the order, a redelivery fee may be charged by the courier. Contact us if you need to rearrange.
Severe weather, traffic incidents or operational issues can occasionally affect delivery schedules. If this happens, we’ll work with the courier to get your flooring to you as quickly as possible.
Note any visible damage on the driver’s paperwork if possible, take clear photos of the damage and packaging, and email us at [email protected] as soon as you can.
Let us know straight away with your order number and photos. We’ll correct the mistake and arrange collection / replacement as quickly as we can.
If you’ve over-ordered or changed your mind, our 30-day returns policy applies. Complete the return form, arrange insured shipping back to us, and we’ll process your refund once the goods are checked and approved.
Still have questions? Our team is here to help with anything related to delivery, returns or installation timing.
