Privacy Policy
This privacy notice explains how Homes & Floors collects and processes your personal data. This includes when you purchase or request products, including samples, when you browse our site, sign up for newsletters or request marketing materials.
Contact Details
Controller of Data and Data Accuracy
Homes and Floors Limited is the controller and responsible for your personal data. References to “Homes & Floors”, “us” and “we” in this privacy notice refer to Homes and Floors Limited.
If you have any questions about this privacy notice or wish to exercise your legal rights, please contact us using the details above.
Please inform us of any changes to your personal data during your relationship with us. It is important that the information we hold is accurate and up to date.
Data Collection
Personal data means any information about an individual from which that person can be identified. It does not include anonymised data.
We may collect, use, store and transfer different kinds of personal data, including:
- Identity Data – such as your name
- Contact Data – such as address, email address and telephone number
- Marketing Data – such as newsletter preferences
- Technical Data – such as cookies and analytics data
Sensitive personal data such as race, ethnicity, religious beliefs or sexual orientation should generally not be included unless it is genuinely collected and there is a lawful basis for processing it.
Failure to Provide Personal Data
If you do not provide personal data necessary to fulfil a sale or service, such as the full name and contact details of the delivery recipient, we may be unable to complete the contract. Where relevant, we will inform you as early as possible and, if payment has already been made, a full refund will be actioned where appropriate.
Personal Data Collection Methods
We may collect personal data through the following methods:
- When you make a direct purchase on our webstore
- Through direct interactions via phone, email or post
- When you apply for a trade account
- When you open an account with us
- When you sign up for our newsletter
- When you request marketing materials
We may also receive personal data from third parties. This may include technical data from analytics tools, cookies and publicly available sources.
Third-Party Connections
Our website may include third-party plug-ins, services or embedded content. Interacting with those features may allow third parties to collect or share data about you. We are not responsible for their individual privacy practices.
Using Your Personal Data
We primarily use your personal data to process your order(s), respond to enquiries and comply with legal or regulatory obligations.
- Your personal data will not be passed to third parties without your consent unless we are required to do so by law.
- We may use your personal data for marketing communications such as email updates.
- No third-party marketing communications will be sent unless you have opted in.
- You may withdraw marketing consent at any time by contacting us.
You may receive marketing communications from us if you have requested information from us and/or previously purchased products from us, provided you have not opted out.
Cookies
A cookie is a small file placed on your device that helps us analyse website traffic and improve your experience. Cookies allow the website to respond to you as an individual and tailor certain features to your preferences.
We use cookies and similar technologies for performance, analytics and user experience improvements.
You can choose to accept or refuse cookies through your browser settings. Please note that if you disable cookies, some parts of the website may not function properly.
Change of Purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another compatible reason. If we need to use your data for an unrelated purpose, we will notify you where required and explain the legal basis.
Personal Data Disclosure
For the purposes set out above, we may share your personal data with:
- HMRC and other legal authorities where required by law
- Service providers and agents acting on our behalf
- Credit reference agencies where applicable
- Professional advisers such as lawyers, bankers or insurers where necessary
- Third parties to whom we may sell, transfer or merge all or part of the business
Data Security
We have put in place appropriate security measures to prevent personal data from being accidentally lost, used or accessed in an unauthorised way.
Access to personal data is limited to employees, service providers and professionals who have a legitimate business need to know. They will only process your personal data on our instructions and are bound by confidentiality obligations.
We also maintain procedures to deal with suspected personal data breaches and will notify you and any relevant regulator where required by law.
Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting and reporting requirements.
We generally store personal data for a maximum of six years from the last point of service. After that, the data will be securely destroyed.
You may request deletion of your personal information at any time, although we may still need to retain certain records for the period required by law.
Your Legal Rights
You have the right to request access to your personal data at no charge. We are required to verify your identity before disclosing any information.
You may also request correction of inaccurate or incomplete data, object to processing in certain cases, or request deletion where legally applicable.
We aim to comply with valid requests within one month. If there is a delay, we will inform you as early as possible and explain the reason.
